FAQs

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Pricing & billing

Why is pricing per workspace, not per seat?

Seat-based pricing punishes you for collaborating. We'd rather you bring in your whole team than haggle over a $9 seat. The workspace is the unit because that's where the work happens.

What's a workspace?

A workspace is a billing boundary that holds your projects, tasks, members, and shared AI budget. Most people need one. Agencies and consultants often run several, one per client. Business plan includes unlimited workspaces.

Do you offer annual billing?

Yes, two months free if you pay annually. Available on Squad and Business at checkout.

Can I cancel anytime?

Yes. Cancel from billing settings; the workspace drops to Free at the end of the period. Your data stays put, your projects stay open, and Didi will be right here if you change your mind.

Is there a free plan?

Yes. Free gives you the full task model, the ToDid Log forever, and Celebration Mode. Didi AI unlocks on Squad. Every new signup also gets a 14-day Squad trial so you can try the full thing first.

What about the Lifetime deal?

One-time payment unlocks Squad-tier features for life on one workspace. Available only to the first 500 customers. See the Lifetime deal page.

Didi & To-Dids

What's a To-Did?

A To-Did is the unit of AI cost. One Project Blueprint = 25 To-Dids. One Smart Due Date suggestion = 2. One description draft = 1. The widget in your sidebar shows what you've used this month.

What happens if we run out mid-month?

The AI features pause until you refill (everything else keeps working). Non-admins can nudge admins to refill with one click; admins get a notification with a refill button. Or turn on Auto-Refill and the team never sees a pause.

What's the difference between Squad and Business?

Squad is the daily-driver collaboration tier: unlimited seats per workspace, the full Didi suite, real-time collab, calendar sync. Business adds unlimited workspaces, free view-only guests, Team Win Recap, PRD Writer, Delegation Coach, Calendly integration, and API + webhooks.

Can I use Didi on the Free plan?

A few cheap features work on Free (URL to Task, natural-language quick add). Anything that costs more than 1 To-Did is gated to Squad and Business. The 14-day trial on signup unlocks the full Didi suite so you can try before deciding.

Data, security & mobile

Can I export my data?

Yes. Settings → Export gives you a CSV of every task and a JSON archive of your full account. No paywall on this; your work is yours.

Are there native apps?

Web works on every desktop today. Native Mac, iOS, and Android apps are on the post-launch roadmap (Phase 2). Mobile web is tuned for daily use in the meantime.

How do you handle our data?

Encrypted at rest and in transit. Row-level security on every table (you can only ever see your own projects and your workspace's shared rows). Full details on the Privacy page.

Can I delete my account?

Yes. Settings → Account → Delete. We remove your profile, workspaces you own, and the data therein. Workspaces where you're a member but not the owner stay intact for the rest of the team.

Still wondering?

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